To tour our property, please bring a government-issued photo ID for check-in. We will need your physical ID, we cannot accept photos or digital IDs. It’s also helpful to have a notebook or phone to take notes and photos, as well as a list of questions about the community or lease terms. If you’re moving with a roommate or partner, it’s great to have them join the tour. If you’re ready to apply, bring a credit card or checkbook for deposits. We look forward to showing you around our community! 

An accessible apartment is an apartment that is easy for people with disabilities to enter and use. Accessible apartments are designed to meet the requirements of the Fair Housing Act and the Americans with Disabilities Act (ADA). 

We are so excited to welcome you home! To quickly secure a space, you can complete our online application process. On our website, click "Apply Now" in the top right corner, and follow the instructions. Make sure to have all necessary documents, such as a social security number, driver’s license number, and payment ready for the application fee and security deposit. If verification of income is needed, paystubs, tax returns, offer letters, or linking a bank account will suffice.

We offer 12-17 month lease terms.

None of the utilities are included in the rent. You will be responsible for paying for water, sewer, trash, electricity, and gas. These are separately prorated through Mountain View Electric and Colorado Springs Utilities.

The rent is due on the 1st of every month. All payments are made online through our residential portal. Acceptable payment forms include credit or debit cards and the option to link to your bank account. A late fee is assessed if rent is not received by the 9th of the month. The late fee is 5% of the monthly rent.

Yes, a security deposit is required. The deposit is $500 or up to one month's rent, with $200 due at the time of application and the remaining $300 due upon move-in. The deposit is refundable, but it may not be refunded if there are damages to the apartment, unpaid rent, or other lease violations.

Yes, there are a few additional fees: - A non-refundable $21 application processing fee for each applicant. - A non-refundable $200 admin fee due at move-in. - Tech Bundle Convenience Fee: $150 per month, which includes Century Link internet, Amazon package/locker service, door-to-door trash, smart home lock, thermostat and light control, and preventative pest control.

Approximately three months before your lease expires, we will contact you with an invitation to renew your lease. The rental rate offered may vary from your current rate based on the apartment's fair market value at that time. We will also do our best to offer various lease term options; short-term fees may apply. We hope you will choose to renew your lease agreement for another term, which you can do electronically in the Thompson Thrift Resident Portal App. If your plans will be taking you away from our community, your lease agreement requires a written 60-day advance notice. 

Renters' insurance is strongly recommended to protect your personal belongings. However, you are only required to have liability coverage of $100,000, which covers potential damages to the property.

Residents can have 2 guests with them when using our amenities spaces. Any guests staying longer than 1 week in the home will be required to be on the lease.

Yes, pets are allowed! Each apartment may have up to two pets. There are no breed or weight restrictions, but no aggressive animals are permitted. There is a one-time pet deposit of $300 per apartment and a pet rent of $35 per apartment per month (maximum of 2 pets). There is no pet fee for ESA animals with proper documentation. Vet records within the last 12 months showing unexpired vaccinations are required for pets.

Your lease agreement requires a written 60-day advance notice.

The penalty for breaking the lease early includes liquidated damage fees equivalent to one month's rent and paying any concessions that may have been credited.

The amenities we offer include our clubhouse, fitness center, pool/spa, dog park, pet spa, bike shop, and open parking. None of these amenities are an additional cost.

Guests are welcome to park in any open parking spot, and there is no extra cost for guest parking. Please refer to your lease for specific guidelines on visitors.

We do have maintenance on site available Monday through Friday from 8am – 5pm. In the event of an emergency after hours our residents can call our emergency maintenance line at, 844-751-7169 press option 4 to be directed to our on-call maintenance staff member.

Yes, the community offers EV charging stations.

While we do not offer any pre-furnished floorplan options, we encourage you to make your luxurious blank canvas your own. This allows you full control to release creativity and make your new home truly yours! If you need furnished options, please ask a leasing team member. We do have relationships with reliable partners that we can refer.

All our available apartments come fully equipped with state of the art, premium stainless-steel appliances.

The apartments at Upland Flats come in various layouts with 1, 2, or 3 bedrooms.

To request repairs in a unit, residents can submit a work order through their residential portal. We aim to address all repairs with a 24 hour turnaround.

No modifications are allowed in the units without prior management approval. Residents are allowed a reasonable amount of small nail holes for hanging pictures and able to mount TVs.

The community is located in El Paso County, within the municipality of Colorado Springs.

Our community puts you in the best location with close access to the area’s top entertainment, dining, convenience, schools, and job opportunities.